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Patients Frequently Asked Questions
Who are the physicians?

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Our physicians are highly trained board certified/eligible family practitioners and pediatricians. When our Doctors are not on call for SOS Medlink, they work in hospitals and/or Urgent Care facilities.
What about my primary care physician?

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SOS Medlink Doctors do not necessarily want to assume the position of your primary care physician and they are very happy to consult with your regular doctor in order to coordinate your care when visiting you at home. However, in the event you do not have a primary care physician, your SOS Medlink doctor is well qualified to take this responsibility.
What will be the cost for a house call?

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If you have a PPO insurance or if you are Medicare patient with a supplemental insurance and have met your deductible, there is NO OUT OF POCKET charge.
 
If you are uninsured or you have a foreign insurance, you will be required to pay a flat fee of $225.
If I have not met my deductible yet?

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You will be responsible to pay for the balance after payment received from the insurance and the initial visit price of $225. Keep in mind that most insurance will pay a portion of the visit and apply the other portion towards the deductible.
How often can I use your service?

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As often I you wish. We have no call limits.
Is it one card per family member?

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No it is one card per house hold.
Do SOS Medlink Doctors have hospital privileges?

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Some of SOS Doctors have hospital privileges. If, after examination you need to be admitted to the hospital, the SOS Medlink Doctor will call your primary care physician and decide with him which hospital would be better suited for you. In the event the primary care physician is not available, SOS Medlink Doctors will call the hospital of your choice and make all the necessary arrangements with the hospital's attending physician, to facilitate your admission in the most effective way.
How long will it take to schedule an appointment?

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After you call to make an appointment, we usually can send the doctor on the same day.
What does a physical examination include?

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A comprehensive examination, including diagnostic testing as available and when necessary. SOS Medlink Doctors are not on a time constrain, they will spend whatever time necessary to provide you with the most effective care and treatment.
Do you provide any other services?

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Yes. SOS Medlink has a full network of other medical and alternative house call services. We can arrange consultation and treatment with Acupuncturist, Homeopathic doctors, Osteopath, RN visits and other healthcare related services.
What about medications?

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If you do not have a preference, SOS Medlink will use the services of its affiliated pharmacies to fill up your prescription and have it delivered the same day or the very next morning at no delivery cost to you. If samples are available, it is our pleasure to give you a starter dose until your prescription is filled.
What are the other advantages of being a SOS Medlink Member?

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  • 24/7 Operator to locate a healthcare provider (MD, DO or Chiropractor) in your area.  
  • House/Your office calls by one of our Medical Specialists
  • Physician available on the telephone if required`
  • Hotel visit for sick travelers.           
  • International Service (France and UK).  We can locate a specialist, send you a doctor or assist you in making  medical arrangements when traveling abroad
  • Medication delivered to your doorstep, and prescriptions renewable on line. (Affiliate pharmacies only)

When you receive your membership card by mail, it will come with the list of our affiliates. You may also visit our web site at any time and look up our new locations and partners.


Where are you located?

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SOS Medlink Corporate offices are based out of Los Angeles. The doctors are located in several areas. You can check on our website under http://www.sosmedlink.com/find_a_doctor.html the areas that are covered.

Do I have to be a Member to use your services?

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This service is for members only.

Does the same Doctor visit you every time?

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We do our best to accommodate the patient's request. Though you may ask for the same doctor, it is not always possible to accommodate. The doctors may have different schedules that day, in which case you will be assigned the doctor on call.

How often is the service available?

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Our service is available 7 days a week, weekend and holidays. Open for visits 8:00 AM until 12:00 Midnight and 24/7 operator assistance.

Do you provide nursing care for a chronic or bedridden patient?

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Though we are not a "home health agency" we have relationships we several home health agencies throughout and we are happy to refer.

Do you have psychiatrists on call?

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SOS Medlink Health care providers, are Internist, family practice, Pediatricians, DO and Chiropractor. If psychiatric care is deemed necessary, referral will be provided.

Do the Doctors carry any medications?

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Some of the doctors carry basic starter dose antibiotics and/or over the counter medication. The doctor will be happy to dispense the patient with a starter dose while waiting for the prescription to be filled.

Do the Doctors carry any Narcotics?

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For safety reasons as well as legal reasons, SOS Medlink providers DO NOT carry narcotics. They can be prescribed after physical examination if the doctor deems it necessary and appropriate.

Can the Doctor prescribe medication for a psychiatric patient?

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If the internist doing the visit feels the patient needs psychiatric care, he will make the referral.

Can the Doctor renew my prescription?

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If you need a medication refill following a visit that was done prior, you may have your pharmacy call the doctor and he will refill the prescription if it is appropriate. At NO extra charge. You may also renew or fill out your prescription on line by going to http://www.sosmedlink.com/prescription_renewals.html No prescription will be filled without a valid signed prescription, or personally called in by the Doctor or the Doctor's nurse.

Is there a charge for a new prescription?

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Doctors will not fill out prescriptions without having physically examined the patient first.

Are prescriptions delivered or do they need to be picked up?

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In some selected areas where SOS Medlink has a relationship with local pharmacies, they will deliver your prescriptions at NO extra charge.
 




We Take Calls
Weekdays: 7:00 am -12 Midnight
Weekends and Holidays: 24 hours a day
(866) SOS-MD4U or (866) 767-6348

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